Product Process

Building cohesive and inclusive ways of working

🎬 Background

Scrum teams had gone through agile training but still estimating timelines without problem framing nor including design.

😵‍💫 Problem

Two major projects missed deadlines by months due to underestimated engineering effort.

👒 My Role

Investigator, Facilitator, Creator, and Evangelist

🚀 Solution

  • Interviewed team members across three scrums to identify gaps and pain points

  • Partnered with the Director of Product and Engineering Leads to co-create a solution

  • Championed early design involvement in project planning

  • Designed clear, shareable visuals to communicate the new process

  • Helped train functional team members to adopt new ways of working

🎯 Outcomes

  • A functional, inclusive planning process with defined phases, clear deliverables, and aligned roles and responsibilities

  • Sparked the formation of the Product–Engineering–UX triad model

  • Applied this approach on the Unified Help project, resulting in a Distinction Award.

  • Process adopted by three orgs within a quarter and remained core to how we worked for years

  • Refreshed later to include Data Science and Content Strategy as core partners