Thoughtful design partner for cross-functional innovation in emerging spaces

  • 12+ years of leading the design of impactful AI, Web, and Enterprise experiences

  • Passionate about inclusive design and systems thinking

  • Excel at aligning teams around a vision and delivering user-centered and outcome-driven solutions

  • Love to guide colleagues and help them realize their potential

AI Product Design . UX Strategy . UX Design . Product Thinking . Conversation Design . Interaction Design . Information Architecture . Research Methods

Projects in Evolving Customer Support

Universal Help Module

Modular platform that connects global customers to help content and agent increasing customer satisfaction by 40%.

First AI chatbot that resulted in reducing support issues going to sales by ***** 600K revenue from qualified leads.

First Generative AI assistance within flagship product, AutoCAD, to troubleshoot product issues.

Projects in Transforming Enterprise Sales

Rapid re-design to enable 500+ sellers to configure value-based deals in Enterprise systems post acquisition.

Capacity Offerings

Workflows for sellers to configure offers so customers have the flexibility to purchase products and their add-ons.

Automating License Files

Automate license file generation in Salesforce, cutting down case resolution time in half.

Self-directed Projects